Urban Oasis
Conrad Pune is a well-known hotel amongst business travellers having a layover in this neo-metro city. Apart from tantalising your taste buds with cuisines from different parts of the world, spread across the hotel’s five restaurants, the place also offers a peaceful respite from life’s daily hubbub. However, not many know that Conrad Pune is also a safe haven for spa enthusiasts and gives its guests and patrons a unique opportunity to rediscover their inner peace.
Beauty Launchpad’s Kanishka Ramchandani checks in at Conrad Pune to explore Conrad Spa and understand the workings of this urban sanctuary. She further speaks to the spa manager, Laltalanpari Varte, on the industry trends.
Laltalanpari Varte
What’s new in the spa vertical globally?
Consumers have become aware of the products they use and ingredients in them. Biotechnology is aiding the formulation of cosmetic and personal care products. Among the trendiest cosmetic products are the ones made with natural ingredients that promise to bring health benefits. The ingredients that power cosmetics and personal care products are largely bioactive and originally found in organic sources – whether botanical, animal or microbial. Beauty and personal care products made with natural ingredients are definitely in demand.
What kind of training do you offer to your staff?
Conrad Pune follows a set standard of hiring employees as per the brand guidelines in order to ensure quality talent is added to the system. Firstly, it becomes extremely essential for Spa personnel to hold a degree of certification from a registered wellness institute and relevant experience for the position. We also conduct a personalised training session for the team individually based on their position, experience, strengths and weakness. We also conduct regular refresher training on a regular basis related to spa therapy as well as soft skills to deliver quality services to the guests.
How do you revamp the service menu?
All the spa massages and beauty therapy are uniquely inspired by local culture healing traditions, reinventing them to suit modern needs, and at the same time connecting guests to local culture. Also, it is important to have a spa menu which offers varieties of Spa treatments throughout the year – from a warm treatment which can combat the chilly weather to a treatment which can beat the summer. As the season change and skin care need a shift, Conrad Spa menu is designed to meet all the guest needs. Right from body scrub to remove and exfoliate the dead skin cells to body wraps which can de-tan and give a cooling effect. This results in the consistent delivery of the services to meet guest needs and expectations.
What plans do you have for the spa for 2019?
While we constantly update our menu as per latest trends and seasons, we are looking at an addition of the spa treatment next year. Our aim is to create wellness packages for patrons to experience along with their therapies. Consumers are increasingly adopting healthy lifestyles and making efforts to take care of themselves.